Terms of Service
Welcome to Bagistry Heritage. These Terms of Service (“Terms”) govern your use of our website and purchases made from Bagistry Heritage.
Bagistry Heritage is an independent retailer specialising in pre-owned luxury handbags and accessories. Our inventory may include pre-owned products originally manufactured by brands such as Louis Vuitton, Gucci, Prada, Hermès, Chanel, Coach, Dior, Balenciaga, Saint Laurent/YSL, Celine, Burberry, and other luxury brands.
Please read these Terms carefully before using our website or placing an order. By accessing our website or purchasing from Bagistry Heritage, you agree to these Terms together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Payment Policy.
Nothing in these Terms is intended to exclude or restrict rights that cannot lawfully be excluded under applicable UK consumer law.
1. About Bagistry Heritage
Our business contact details are:
Bagistry Heritage
Operated by Bakhtawar Daud Ltd
Company Number: NI713665
Registered in Northern Ireland
Registered Office: Office 51, 92 Castle Street, Belfast, Northern Ireland, BT1 1HE, United Kingdom
Customer Support: +44 7882 759698
Business Email: support@bagistryheritage.com
Bakhtawar Daud Ltd operates an online retail e-commerce business specialising in handbags and related fashion accessories.
Customers may contact us regarding products, orders, payments, deliveries, returns, refunds, or other enquiries.
2. Our Business
Bagistry Heritage operates as an independent seller of pre-owned luxury handbags and accessories.
Unless a product listing expressly states otherwise, products offered through Bagistry Heritage are pre-owned rather than new.
Pre-owned items may display characteristics associated with previous ownership, age, storage, and normal use. These may include creasing, patina, scratches, hardware wear, edge wear, interior marks, minor discolouration, shape changes, or other condition characteristics.
We aim to disclose material condition information through product descriptions and photographs so customers can make informed purchasing decisions.
3. Independent Retailer and Brand Disclaimer
Bagistry Heritage is an independent pre-owned retailer.
Names, trademarks, logos, and other intellectual property associated with third-party luxury brands remain the property of their respective owners.
References to brands such as Louis Vuitton, Gucci, Prada, Hermès, Chanel, Coach, Dior, Balenciaga, Saint Laurent/YSL, Celine, and Burberry are used to identify the original manufacturer or brand of the pre-owned item offered for sale.
Unless we expressly and truthfully state otherwise, Bagistry Heritage is not affiliated with, endorsed by, sponsored by, or an authorised retailer of those brands.
4. Product Authenticity and Product Representation
Products represented on our website as branded luxury items must be described accurately.
Bagistry Heritage does not intend to list counterfeit goods or knowingly misrepresent the manufacturer, origin, condition, or identity of an item.
Customers should review each product listing carefully, including:
- Brand
- Model or style where known
- Material where known
- Dimensions
- Colour
- Hardware
- Included accessories
- Condition description
- Product photographs
- Signs of previous use
- Any other disclosed characteristics
If a customer has a concern regarding the authenticity of an item purchased from Bagistry Heritage, they should contact us at support@bagistryheritage.com with their order number and details of the concern.
5. Product Condition
Because our products are pre-owned, customers should not expect them to be in factory-new condition unless a listing expressly states otherwise.
The condition of each product should be considered in light of:
- Its age
- Previous use
- Price
- Photographs
- Product description
- Disclosed signs of wear
- Included accessories
Disclosed signs of wear form part of the description of the item being purchased.
However, selling an item as pre-owned does not remove applicable consumer rights. UK consumer protections generally require goods to be as described, of satisfactory quality, and fit for purpose, taking relevant circumstances into account.
6. Product Photographs
We aim to provide photographs that fairly represent each product.
Because many pre-owned handbags are individual pieces, photographs may show the actual item offered for sale where stated.
We recommend reviewing all available photographs before ordering.
Colour appearance can vary slightly depending on:
- Screen settings
- Device display
- Lighting
- Photography conditions
- Viewing environment
Reasonable colour variation caused by display technology does not necessarily mean the product has been mis-described.
Any significant condition issue known to us should be disclosed rather than hidden through photography.
7. Product Measurements
Where dimensions are provided, they are intended to help customers assess the size and suitability of an item.
Measurements may be approximate because of:
- Product shape
- Soft materials
- Measurement method
- Natural variation in pre-owned items
Customers should review the dimensions shown on the relevant product page rather than relying solely on photographs.
8. Availability
Many Bagistry Heritage products are single pre-owned pieces.
As a result, stock may be limited to one unit.
Adding an item to your cart does not necessarily reserve it permanently.
An item may become unavailable before checkout is successfully completed.
We aim to keep availability information accurate and will not knowingly advertise products as available when they cannot reasonably be supplied.
9. Placing an Order
To place an order, you must provide the information requested during checkout.
You are responsible for ensuring that information such as your:
- Name
- Email address
- Billing address
- Delivery address
- Telephone number where requested
- Payment information
is complete and accurate.
Please review the entire order before completing payment.
10. Order Confirmation
After you submit an order, you should receive an electronic confirmation using the email address provided during checkout.
The confirmation should contain information relating to your purchase.
Please contact us promptly if you notice an error.
An automated order acknowledgement does not prevent us from contacting you if we discover a legitimate issue involving:
- Payment authorisation
- Stock availability
- Obvious pricing errors
- Fraud or security concerns
- Delivery restrictions
- Technical errors
11. Order Acceptance and Cancellation by Bagistry Heritage
We reserve the right to cancel an order where there is a legitimate reason to do so, including where:
- The item is no longer available
- Payment cannot be authorised
- An obvious pricing or technical error has occurred
- Delivery cannot reasonably be completed
- We reasonably suspect fraudulent or unauthorised payment activity
If we cancel an order after payment has been received, the appropriate amount will be refunded to the original payment method.
We will not cancel an order for arbitrary reasons that would unlawfully interfere with consumer rights.
12. Prices
Product prices will be displayed on our website before purchase.
The applicable currency will also be shown during the shopping and checkout process.
Customers will have an opportunity to review the total amount payable before submitting payment.
Where applicable, the final total may include:
- Product price
- Shipping charges
- Taxes
- Other charges clearly disclosed at checkout
We do not intend to impose undisclosed mandatory charges after checkout.
13. Pricing Errors
We make reasonable efforts to ensure prices are accurate.
If an obvious pricing or technical error occurs, we may contact you before dispatch.
Where the error prevents us from reasonably fulfilling the order at the displayed price, we may cancel the order and refund amounts already paid.
We will not substitute another product without your agreement.
14. Accepted Payment Methods
Bagistry Heritage accepts the following payment methods where available at checkout:
- Visa
- Mastercard
- Maestro
- American Express
- Discover
- Diners Club
- Apple Pay
- Google Pay
- Shop Pay
- UnionPay
The actual payment methods available to a particular customer may vary by device, location, bank, card issuer, or payment-provider availability.
Only methods displayed at checkout can be used for the relevant transaction.
Please see our Payment Policy for complete payment information.
15. Payment Security
Payments may be processed by third-party payment processors, banks, card networks, and digital-wallet providers.
Bagistry Heritage does not normally receive or retain complete payment-card numbers when payments are handled by secure external payment services.
Transactions may be subject to security and fraud-prevention checks.
We will never request that customers send full card details, card PINs, or security codes through ordinary email.
16. Shipping and Handling
Our normal handling period is:
1–3 business days
Business days are Monday through Friday, excluding applicable UK public holidays.
After dispatch, our estimated transit period is:
4–6 business days
Accordingly, our estimated total delivery timeframe is:
5–9 business days
For clarity:
Handling: 1–3 business days
Transit: 4–6 business days
Estimated total delivery: 5–9 business days
The 5–9 business days is the total estimated delivery period, not 5–9 additional days after dispatch.
Please refer to our Shipping Policy for complete information.
17. Delivery Estimates
Delivery times are estimates rather than guaranteed arrival dates.
Occasional delays may result from circumstances such as:
- Carrier disruption
- Weather
- Public holidays
- Customs processing
- Transport delays
- Incorrect customer address
- Events outside our reasonable control
We will provide tracking information where available.
18. International Deliveries
Where international delivery is offered, the destination country may impose:
- Import duties
- VAT
- Customs taxes
- Brokerage fees
- Administrative charges
Where these charges are not collected by Bagistry Heritage at checkout, customers may be required to pay them separately.
Customers are responsible for complying with applicable import requirements in their destination.
19. Customer Delivery Information
Customers must provide an accurate and complete delivery address.
Bagistry Heritage cannot reasonably be held responsible for delays caused solely by incomplete or incorrect information supplied by the customer.
If you identify an address error, contact us immediately.
We will make reasonable efforts to update the information before dispatch, but changes cannot be guaranteed once the order has entered fulfilment or has been dispatched.
20. 14-Day Return Policy
Bagistry Heritage offers eligible online customers a 14-day return/cancellation period, subject to our Return & Refund Policy and applicable law.
For qualifying distance purchases, you should notify us that you wish to cancel within 14 calendar days after receiving the goods.
Under UK distance-selling rules, consumers generally then have an additional 30 days after notifying the retailer to send the goods back.
To start a return, contact:
Do not send an item to an address unless we have provided or confirmed the correct return instructions.
21. Return Condition
Returned products should include all components supplied with the order where applicable, such as:
- Straps
- Pouches
- Dust bags
- Boxes
- Cards
- Bagistry Heritage tags
- Security or identification tags
- Accessories
Customers may inspect an item reasonably, as they would be able to do in a physical shop.
Where a customer's handling goes beyond what is reasonably necessary and causes a reduction in value, an appropriate deduction may be permitted by law.
22. Change-of-Mind Return Costs
For a normal change-of-mind return, the customer is responsible for the direct cost of returning the item where this has been properly disclosed and applicable law permits.
We recommend using an appropriately insured and tracked return service because pre-owned luxury handbags can be high-value items.
Where an item is faulty, incorrect, materially not as described, or damaged before delivery, different return-cost rules may apply under UK consumer law.
Please see our Return & Refund Policy.
23. Refund Processing
Approved refunds are normally returned to the original payment method.
Bagistry Heritage aims to process an eligible refund within:
Up to 10 days
after the applicable return requirements have been satisfied.
Your bank, card issuer, or payment provider may then require additional time to make the funds visible in your account.
Our 10-day processing period is intended to operate within the applicable statutory timeframe. UK guidance generally requires qualifying online-return refunds to be made within 14 days of receiving the returned goods, subject to the applicable rules.
24. Faulty or Not-As-Described Products
Nothing in these Terms removes rights that apply where goods are:
- Faulty
- Not as described
- Not of satisfactory quality
- Not fit for their intended purpose where applicable
UK consumer law gives consumers statutory rights in relation to these matters.
The assessment of a pre-owned item's condition will reasonably take into account its age, price, description, photographs, and wear disclosed before purchase.
25. Exchanges
Because many products sold by Bagistry Heritage are individual pre-owned pieces, we cannot guarantee that an identical replacement will be available.
Where you wish to purchase another product, we may ask you to return the original item in accordance with our Return & Refund Policy and place a separate order for the alternative product.
26. Intellectual Property of Bagistry Heritage
Unless otherwise stated, website content created and owned by Bagistry Heritage, including our:
- Business name
- Original written content
- Website design elements
- Original photography
- Graphics
- Original promotional material
may be protected by applicable intellectual-property laws.
You may not reproduce or commercially exploit Bagistry Heritage-owned content without permission where such permission is legally required.
This provision does not claim ownership over trademarks, logos, designs, or intellectual property belonging to the manufacturers of products offered through our pre-owned marketplace.
27. Third-Party Trademarks
Third-party trademarks remain the property of their respective owners.
Use of a brand name on Bagistry Heritage is intended to accurately identify or describe a genuine pre-owned item attributed to that brand and does not, by itself, indicate a commercial partnership.
No third-party brand should be interpreted as endorsing Bagistry Heritage unless such a relationship is expressly stated and can be substantiated.
28. Website Use
You agree not to use our website in a way that:
- Violates applicable law
- Attempts to interfere with site security
- Introduces malicious software
- Attempts unauthorised access to our systems
- Uses false payment details
- Facilitates fraudulent transactions
- Intentionally interferes with another customer's use of the website
We may restrict access where reasonably necessary to protect our customers, systems, or business.
29. Account Information
If customer accounts are offered, you are responsible for maintaining the confidentiality of your account credentials.
Please notify us promptly if you believe your account has been accessed without authorisation.
We may take reasonable security measures to protect an account where suspected misuse occurs.
30. Website Availability
We aim to keep our website accessible and functional, but continuous availability cannot be guaranteed.
The website may occasionally be unavailable because of:
- Maintenance
- Security updates
- Hosting problems
- Technical failures
- Platform maintenance
- Circumstances outside our reasonable control
Where possible, we will seek to restore normal functionality promptly.
31. Third-Party Services
Our website may rely on third-party services for functions such as:
- Payments
- E-commerce hosting
- Delivery tracking
- Analytics
- Communications
- Fraud prevention
These third parties may operate under their own terms and privacy practices.
Bagistry Heritage is not responsible for independent third-party websites or services except to the extent responsibility cannot lawfully be excluded.
32. External Links
Our website may contain links to third-party websites.
A link does not automatically mean that Bagistry Heritage endorses, controls, or is responsible for the third party.
Customers should review the relevant third party's terms and privacy information before using external services.
33. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
We do not seek to exclude liability for matters for which liability cannot lawfully be excluded or limited.
To the extent permitted by law, Bagistry Heritage will not be responsible for losses that were not reasonably foreseeable when the contract was formed or that arise from circumstances for which we are not legally responsible.
Nothing in this section limits your mandatory consumer rights.
34. Personal Information
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data-protection requirements.
Our Privacy Policy explains:
- Information we collect
- Why we collect it
- How it may be shared
- How long it may be retained
- Your applicable privacy rights
- How to contact us
35. Fraud Prevention
We may carry out reasonable checks intended to protect customers and Bagistry Heritage from fraudulent activity.
Where an order raises a legitimate security concern, we may:
- Request reasonable verification
- Delay processing while reviewing the transaction
- Decline or cancel a transaction where appropriate
We will not request unnecessary sensitive information by ordinary email.
36. Communications
By placing an order, you agree that we may send transactional communications relating to:
- Order confirmation
- Payment status
- Shipping
- Tracking
- Delivery
- Returns
- Refunds
- Customer-service enquiries
- Security issues
Transactional communications are separate from promotional marketing.
Marketing communications will be handled according to our Privacy Policy and applicable consent requirements.
37. Governing Law
These Terms and transactions with Bagistry Heritage are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections that apply to you.
Nothing in this clause deprives a consumer of protections that cannot lawfully be excluded because of their place of residence or applicable consumer law.
38. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
39. Entire Agreement
These Terms should be read together with the policies applicable to your purchase, including our:
Where a mandatory consumer law provides greater protection than these Terms, the applicable law will take precedence.
40. Contact Bagistry Heritage
If you have questions about these Terms or an order, please contact:
Store Name: Bagistry Heritage
Support: Monday – Friday, 9:00 AM – 6:00 PM (UK Time)
Business mail: support@bagistryheritage.com
Business Number: +44 7882 759698
Business Time:
Monday – Friday
9:00 AM – 6:00 PM (UK Time)
Business Address: Office 16721 182-184 High Street North, East Ham, London, England, United Kingdom, E6 2JA
