Shipping Policy
At Bagistry Heritage, we aim to provide a clear, reliable, and transparent delivery experience for every order. Because we specialise in pre-owned luxury handbags and accessories, each order is carefully prepared before dispatch.
This Shipping Policy explains our order-processing times, estimated transit times, delivery expectations, address responsibilities, tracking, delays, customs considerations, and what to do if there is a problem with your shipment.
By placing an order with Bagistry Heritage, you agree to the shipping terms described below.
1. Order Processing and Handling
Orders are normally prepared for dispatch within:
1–3 business days
Our business days are Monday to Friday, excluding applicable UK public holidays.
The handling period begins after your order has been successfully placed and payment has been authorised.
During the handling period, we may carry out normal order-preparation activities such as confirming order details, preparing the item for shipment, securely packaging the product, and arranging collection or handover to the applicable delivery carrier.
Orders placed during weekends or public holidays will normally begin processing on the next available business day.
Please note that handling time is separate from carrier transit time.
2. Estimated Transit Time
After your order has been dispatched, the estimated carrier transit time is:
4–6 business days
Transit time refers to the estimated period between dispatch of the order and delivery to the shipping address provided at checkout.
Carrier transit times are estimates and may occasionally be affected by circumstances outside our reasonable control, including weather conditions, transportation disruptions, customs processing, carrier network delays, peak shopping periods, or other operational issues.
3. Estimated Total Delivery Time
Our estimated total delivery timeframe is:
5–9 business days
This consists of:
- Handling time: 1–3 business days
- Transit time: 4–6 business days
- Estimated total delivery time: 5–9 business days
The total delivery estimate begins after an order has been successfully placed and payment has been authorised.
For clarity, the 5–9 business day estimate is the total expected delivery period, not an additional period after the 1–3 business day handling time.
Delivery estimates are provided in good faith but are not guaranteed delivery dates.
4. Shipping Destinations
Bagistry Heritage ships only to destinations that are made available through our website and checkout.
The availability of delivery services may depend on your location, the carrier available for your address, and other operational considerations.
If your delivery destination is not available during checkout, we may not currently be able to ship to that location.
Any applicable shipping options and charges will be displayed before you complete your purchase.
We encourage customers to review all shipping information carefully before confirming an order.
5. Shipping Costs
Any shipping charge applicable to your order will be clearly displayed during checkout before payment is completed.
Shipping costs may vary depending on factors such as:
- Delivery destination
- Carrier service
- Package size or weight
- Available delivery method
- Any promotional shipping offer that may apply
Bagistry Heritage will not intentionally add undisclosed delivery charges after an order has been completed.
Where a promotional or free-shipping offer is available, any applicable conditions will be displayed on the website or during checkout.
6. Order Confirmation
After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.
Please review your confirmation carefully.
You are responsible for ensuring that the following information is correct:
- Customer name
- Email address
- Telephone number, where provided
- Delivery address
- Postcode
- Country
- Products ordered
If you identify an error, contact us as soon as possible at:
We will make reasonable efforts to correct an address before dispatch, but we cannot guarantee changes once an order has entered fulfilment or has already been handed to the carrier.
7. Shipping Confirmation and Tracking
Once your order has been dispatched, we may send you a shipping confirmation by email.
Where the selected carrier provides shipment tracking, tracking details will also be made available to you.
Tracking information may not update immediately after dispatch. In some cases, carriers require additional time to scan a parcel into their network.
If tracking has been provided but does not update for an extended period, you may contact us and we will review the shipment information available to us.
8. Accurate Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please ensure that your address includes all necessary information, such as:
- House or building number
- Street name
- Flat, apartment, suite, or unit number where applicable
- Town or city
- County or region where required
- Postcode
- Country
Bagistry Heritage is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated address information supplied by the customer.
If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply before the order can be sent again, where permitted by applicable law.
9. Delivery Attempts
Delivery procedures are determined by the carrier handling your shipment.
Depending on the carrier and destination, a delivery may be:
- Delivered directly to the address
- Left in a designated safe location where permitted
- Delivered to a collection point
- Left with an authorised recipient
- Subject to another delivery attempt
Customers should follow the carrier's instructions where additional action is required.
Bagistry Heritage cannot control the carrier's individual delivery procedures once a parcel has been dispatched.
10. Delivery Delays
Although we aim for orders to arrive within the stated 5–9 business day estimated total delivery timeframe, delays can occasionally occur.
Potential reasons include:
- Adverse weather
- Public holidays
- Carrier network congestion
- Transportation disruptions
- Customs inspections
- Incorrect delivery information
- Delivery-area restrictions
- Events outside our reasonable control
A delivery estimate should therefore not be interpreted as a guaranteed arrival date.
If your parcel appears to be significantly delayed, please contact us and provide your order number so we can review the available tracking and shipping information.
11. International Orders
Where international shipping is offered, delivery may be subject to customs procedures in the destination country.
Customs processing can occasionally extend delivery times beyond the normal estimated transit period.
Depending on the destination and applicable laws, an international shipment may also be subject to:
- Customs duties
- Import taxes
- VAT or similar taxes
- Customs clearance charges
- Carrier administration or brokerage fees
Where such charges are not collected by Bagistry Heritage during checkout, they may be charged separately by the relevant customs authority or delivery provider.
Customers are responsible for any applicable import charges required by their destination country unless the checkout expressly states otherwise.
We recommend checking local import requirements before placing an international order.
12. Lost Parcels
If tracking indicates that your parcel has not arrived within a reasonable period after its expected delivery date, please contact us at:
Please provide:
- Your order number
- Your full name
- Delivery address
- Any available tracking information
We may need to contact the carrier and allow reasonable time for the carrier to investigate the shipment.
We will work with you based on the outcome of the carrier investigation and your applicable consumer rights.
13. Parcels Marked as Delivered
If carrier tracking shows that an order has been delivered but you cannot locate it, please first check:
- Around the delivery location
- With other members of your household
- With reception or building management where applicable
- With neighbours where appropriate
- Any safe place identified by the carrier
- Any collection-point notification
If you still cannot locate the shipment, contact us promptly so that we can review the available delivery information.
A carrier investigation may be required before the matter can be resolved.
14. Damaged Packages
If your parcel arrives visibly damaged, we recommend taking photographs of:
- The external packaging
- Shipping label
- Internal packaging
- Product
- Any visible damage
Please contact us as soon as reasonably possible at support@bagistryheritage.com with your order number and supporting photographs.
Do not discard the original packaging until the issue has been reviewed, as the carrier may require it as part of an investigation.
Product-return eligibility will be handled in accordance with our Return & Refund Policy and applicable consumer law.
15. Pre-Owned Luxury Products
Bagistry Heritage specialises in pre-owned luxury handbags and accessories.
Because pre-owned products can be individual or limited-quantity pieces, replacement with an identical item may not always be possible if an order is lost or materially damaged during delivery.
Where an identical replacement is unavailable, any appropriate resolution will be handled in accordance with our Return & Refund Policy and applicable consumer rights.
The pre-owned condition of a product does not change the shipping times described in this policy.
16. Changes or Cancellations Before Dispatch
If you need to request a change or cancellation, contact us as soon as possible at:
We will make reasonable efforts to assist if the order has not yet been dispatched.
However, we cannot guarantee that an order can be changed or cancelled once processing has progressed or shipment has already been arranged.
Your statutory cancellation and return rights, where applicable, are addressed separately in our Return & Refund Policy and Terms of Service.
17. Refused or Unclaimed Deliveries
Customers should make reasonable arrangements to receive their orders.
If a parcel is refused, remains unclaimed, or is returned to Bagistry Heritage after unsuccessful delivery attempts, we will review the order once it has been returned to us.
Any refund, reshipping arrangement, or deduction permitted by law will depend on the circumstances and the applicable Return & Refund Policy.
We will not impose charges that are inconsistent with applicable consumer-protection law.
18. Returns Are Separate From Shipping
Our standard delivery arrangements are separate from our returns process.
Bagistry Heritage provides a 30-day return policy, subject to the eligibility requirements described in our Return & Refund Policy.
Approved refunds are processed according to that policy, including our stated refund processing period of up to 10 days where applicable.
Please refer to our dedicated Return & Refund Policy before returning a product.
Customers should not send a return to our business address without first following the return instructions provided by Bagistry Heritage.
19. Contact Us About Shipping
For questions about processing, delivery, tracking, or an existing shipment, contact:
Store Name: Bagistry Heritage
Support: Monday – Friday, 9:00 AM – 6:00 PM (UK Time)
Business mail: support@bagistryheritage.com
Business Number: +44 7882 759698
Business Time:
Monday – Friday
9:00 AM – 6:00 PM (UK Time)
Business Address: Office 16721 182-184 High Street North, East Ham, London, England, United Kingdom, E6 2JA
Please include your order number when contacting us about an existing purchase.
