Frequently Asked Questions (FAQs)

1. How long does delivery take?

Orders are processed within 1 business day, and standard delivery typically takes 2–4 business days. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

2. Do you offer free shipping?

Yes. We offer Free Standard Shipping on all orders with no minimum purchase required.

3. What is your return policy?

You may return eligible items within 14 days of receiving your order. Items must be unused, in their original condition, and returned with all original packaging and tags. Please review our Return & Refund Policy for full details.

4. Can I exchange an item?

Yes. We offer exchanges within 14 days of delivery for eligible items. If your preferred replacement is unavailable, you may choose an alternative item or request a refund.

5. How long does it take to receive a refund?

Once your returned item has been received and inspected, approved refunds are processed to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

6. Which payment methods do you accept?

We accept a variety of secure payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, Discover, Diners Club, Maestro, and UnionPay.

7. How can I track my order?

After your order has been dispatched, you'll receive a shipping confirmation email with tracking information (where available), allowing you to monitor your delivery.

8. How do I contact customer support?

If you have any questions about your order or our products, you can contact our customer support team via support@bagistryheritage.com. We aim to respond to all enquiries within 24 business hours.

9. Are your product descriptions accurate?

Yes. We strive to provide clear and accurate product descriptions, including material details, dimensions, and features, so you can make an informed purchase.

10. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Our support team will review the issue and help arrange a suitable resolution.

11. Can I change or cancel my order?

If your order has not yet been processed or dispatched, please contact us as soon as possible. While we cannot guarantee changes or cancellations, we'll do our best to assist you.

12. Is shopping on your website secure?

Yes. Our website uses secure checkout technology and trusted payment providers to help protect your personal and payment information during every transaction.