Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Ordering

Where do you ship?
We currently ship to addresses within the United Kingdom only.

How much is shipping?
We offer Free Shipping on all orders.

How long will my order take to arrive?
Orders are processed within 1–2 business days, then typically arrive within 4–8 business days, as all products are shipped from our UK warehouse.

Can I track my order?
Yes. Once your order is dispatched, you'll receive a confirmation email with tracking information. You can also check your order status on our Track Your Order page.

What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, UnionPay, and Klarna.

Returns & Refunds

What is your return policy?
We offer a 14-day return policy from the date you receive your order. Items must be unused, unworn, and in their original condition.

How do I start a return?
Email us at support@bagistryheritage.com with your order number and reason for return, and we'll guide you through the process.

How long do refunds take?
Once we receive and inspect your return, we'll notify you by email. Approved refunds are processed within 14 days to your original payment method.

What if my item arrives damaged or faulty?
Contact us within 48 hours of delivery at support@bagistryheritage.com with photos of the issue, and we'll arrange a replacement or full refund at no cost to you.

Other Questions

How can I contact you?
Email us at support@bagistryheritage.com or call +44 7452 953394, Monday–Friday, 9:00 AM–6:00 PM (UK time).

Do you have a physical store?
Yes we have a Physical Store and Online Shop.