FAQ's
About Bagistry Heritage
What is Bagistry Heritage?
Bagistry Heritage is an independent UK-based retailer specialising in pre-owned luxury handbags and accessories.
Our collection may include pre-owned pieces originally produced by recognised fashion houses such as Louis Vuitton, Gucci, Prada, Hermès, Chanel, Coach, Dior, Balenciaga, Saint Laurent, Celine, Burberry and other established designers.
We believe that well-made luxury pieces deserve to remain in circulation and continue their story with a new owner.
Our approach is based on careful product selection, transparent condition descriptions, thoughtful preparation, clear policies and professional customer service.
Are your handbags new or pre-owned?
Unless a product page expressly states otherwise, the handbags available at Bagistry Heritage are pre-owned.
This means an item may have been previously owned, carried or stored.
Depending on its age and history, a pre-owned handbag may show characteristics such as patina, light scratches, creasing, hardware wear, edge wear, interior marks, softened structure or other signs of previous use.
We aim to show and describe relevant condition details so you can make an informed decision before purchasing.
Authenticity
Are Bagistry Heritage handbags authentic?
Yes. Bagistry Heritage stands behind the authenticity of the branded pre-owned products we sell.
We do not knowingly buy, list or sell counterfeit merchandise.
Before a branded handbag is approved for sale, it is reviewed using the information and characteristics relevant to the particular item and brand. Depending on the product, this may include examination of construction, stitching, materials, hardware, logos and markings, serial or date identifiers where applicable, interior details and other brand-specific characteristics.
We refer to this commitment as the Bagistry Heritage Authenticity Guarantee.
A product will not knowingly be represented by Bagistry Heritage as a genuine branded item if we believe it to be counterfeit.
What is the Bagistry Heritage Authenticity Guarantee?
Our Authenticity Guarantee means that Bagistry Heritage represents the branded pre-owned items we sell as genuine products of the brand identified in the applicable product listing.
We stand behind that representation.
If you have a genuine concern about the authenticity of an item purchased from Bagistry Heritage, contact us at support@bagistryheritage.com with your order number and details of your concern.
We will review the matter and may request relevant supporting information so that the concern can be properly investigated.
Where a product is established to be counterfeit or materially misrepresented, the matter will be resolved in accordance with applicable consumer law and our Return & Refund Policy.
Important: Bagistry Heritage's Authenticity Guarantee is provided by Bagistry Heritage and should not be interpreted as authentication, certification or endorsement by the original designer brand unless that brand has expressly provided such authentication or endorsement.
Does authenticity mean Bagistry Heritage is an authorised retailer of these brands?
No.
Bagistry Heritage is an independent pre-owned luxury retailer.
Unless expressly and truthfully stated otherwise, we are not affiliated with, sponsored by, endorsed by or an authorised retailer of Louis Vuitton, Gucci, Prada, Hermès, Chanel, Coach, Dior, Balenciaga, Saint Laurent, Celine, Burberry or any other third-party brand represented on our website.
Brand names and trademarks remain the property of their respective owners and are used to identify the original manufacturer of the pre-owned product being offered for resale.
Do the original luxury brands authenticate your handbags?
Not unless the individual product listing specifically states that such authentication was provided.
Our authenticity representations should not be interpreted as suggesting that Louis Vuitton, Chanel, Hermès, Gucci or another original manufacturer has inspected, authenticated, certified or endorsed the item.
Where independent third-party authentication has actually been obtained for a particular handbag, we may disclose that information on the relevant product page.
We do not claim third-party certification unless it has genuinely occurred.
What happens if I have an authenticity concern after purchasing?
Please contact us at:
Include your order number, the product involved and an explanation of your concern.
Photographs or relevant authentication evidence may also help us investigate.
We take genuine authenticity concerns seriously and will review them based on the circumstances, available evidence, our policies and applicable consumer law.
Our Products
Where does Bagistry Heritage get its handbags?
Bagistry Heritage operates within the secondary luxury market and acquires inventory for resale through the sourcing channels used by our business.
Every item considered for Bagistry Heritage should be assessed before being offered to customers.
We do not believe that carrying a well-known designer name alone makes a product suitable for our collection.
Condition, identity, quality, usability, construction and suitability for resale are all relevant considerations.
Are the handbags refurbished before being sold?
Some handbags may receive appropriate cleaning, care or refurbishment before being listed, depending on their material and condition.
This may involve careful surface cleaning, interior cleaning, dust removal, conditioning of suitable materials or other appropriate cosmetic care.
Not every item requires refurbishment.
Our objective is not to make a pre-owned handbag falsely appear factory-new. We want to preserve its character while presenting it appropriately for its next owner.
Where substantial restoration, recolouring, replacement parts or another material alteration has been carried out, that information should be disclosed where relevant to the customer's purchasing decision.
Will signs of wear be visible?
Pre-owned luxury handbags can naturally show signs of age and use.
These may include patina, scratches, creasing, rubbing, hardware wear, edge wear, marks, interior wear, softened structure or other characteristics.
We aim to disclose material condition information through the product description and photographs.
We recommend reviewing all photographs and the complete description before purchasing.
Are the photos of the actual handbag I will receive?
Where we state that photographs show the individual pre-owned item for sale, the images should represent that particular item.
Because pre-owned luxury pieces can vary significantly in condition, we encourage customers to review all available photographs carefully.
Minor colour differences can occur because of photography, lighting, screen settings and device displays.
Photographs should never intentionally be used to conceal material condition issues.
Will my bag look brand new?
Not necessarily.
A pre-owned handbag should not be expected to look new unless its individual product listing specifically supports that description.
The condition will depend on the bag's age, previous use, storage and care.
Our goal is to describe each product honestly rather than make every pre-owned handbag appear unused.
What accessories are included with my handbag?
Included accessories vary from item to item.
Depending on the individual handbag, accessories may include items such as a detachable strap, pouch, dust bag, box, lock, keys, cards or other pieces.
Please check the individual product description to see exactly what is included.
If an original designer box, dust bag or accessory is not listed as included, please do not assume that it will be supplied.
Do your bags come with original packaging?
Only where the applicable product listing specifically says so.
Some pre-owned pieces may include original packaging, while others may not.
Bagistry Heritage does not describe replacement or ordinary shipping packaging as original designer packaging.
Why is there usually only one of each handbag?
Many products in the pre-owned luxury market are individual pieces.
The exact combination of model, age, colour, condition and included accessories can make one pre-owned handbag different from another.
As a result, many Bagistry Heritage products may have a quantity of only one.
Once such a product has been sold, the exact same item may no longer be available.
Orders and Delivery
How long will my order take to arrive?
Our standard estimated delivery timeframe is:
Handling time: 1–3 business days
Transit time: 4–6 business days
Estimated total delivery: 5–9 business days
The 5–9 business days represents the total estimated timeframe, including handling and carrier transit.
Business days are generally Monday through Friday, excluding applicable public holidays.
Please see our Shipping Policy for complete information.
Will I receive tracking information?
Where tracking is provided for the applicable delivery service, you will receive shipment information after your order has been dispatched.
Please allow some time for the carrier's tracking system to register its first update.
How is my handbag packaged?
We prepare orders with protection of the handbag in mind.
Where appropriate, the handbag may be supported to help maintain its shape, and included accessories should be positioned so that they do not unnecessarily damage the item during transit.
Protective materials and suitable outer packaging are used according to the individual product.
If an original designer box or dust bag forms part of the purchase, it will be included only where specified in the product listing.
Do you ship internationally?
Shipping is available only to destinations shown as available through our checkout.
If your country or address can be selected and successfully processed at checkout, delivery is generally available to that destination subject to our Shipping Policy.
International purchases may be subject to customs duties, import VAT or other charges imposed by the destination country where these are not collected during checkout.
Returns and Refunds
What is your return policy?
Bagistry Heritage provides a 14-day return/cancellation period for eligible online purchases.
For qualifying purchases, you should notify us that you wish to cancel within 14 calendar days after receiving the product.
After notifying us, follow the return instructions provided by Bagistry Heritage.
Please review our complete Return & Refund Policy before sending an item back.
How do I start a return?
Contact:
Please provide your:
Name, order number and product you wish to return.
We will provide the appropriate return instructions.
Please do not send a handbag to our business address without receiving or confirming the correct return instructions first.
Who pays for return shipping?
For a normal change-of-mind return, the customer is responsible for the direct cost of returning the product where permitted by applicable law and disclosed in our Return & Refund Policy.
Where an item is faulty, incorrect or materially not as described, different rules may apply.
Please refer to our Return & Refund Policy for full details.
How long does a refund take?
Once the applicable return requirements have been satisfied, Bagistry Heritage aims to process an eligible refund within:
Up to 10 days
Approved refunds are normally returned to the original payment method.
After we issue the refund, your bank, card issuer or payment provider may require additional time to display the funds.
Can I exchange a handbag?
Because many of our products are unique pre-owned pieces, we cannot guarantee that an identical replacement will be available.
Where you want a different item, we may recommend returning the original purchase in accordance with our Return & Refund Policy and placing a separate order for the alternative handbag.
Payments
Which payment methods do you accept?
Where available at checkout, Bagistry Heritage accepts:
Visa, Mastercard, Maestro, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay and UnionPay.
Availability can vary depending on your device, country, bank or payment provider.
Only payment methods displayed at checkout are available for the particular transaction.
Is checkout secure?
Payments are processed through the secure payment systems made available by our e-commerce platform and payment providers.
Bagistry Heritage does not normally receive or store your complete payment-card number when transactions are handled through external payment processors.
For your own security, never send your full card number, PIN or card security code to us by email.
Customer Support
Can I ask questions about a handbag before purchasing?
Yes.
We encourage customers to ask questions before purchasing, particularly when clarification is required regarding:
condition, measurements, accessories, colour, visible wear or other product details.
Buying pre-owned luxury online requires confidence, so we would rather clarify something before you order than leave you uncertain about the item.
How can I contact Bagistry Heritage?
You can contact us using the following information:
Store Name: Bagistry Heritage
Support: Monday – Friday, 9:00 AM – 6:00 PM (UK Time)
Business mail: support@bagistryheritage.com
Business Number: +44 7882 759698
Business Time:
Monday – Friday
9:00 AM – 6:00 PM (UK Time)
Business Address: Office 16721 182-184 High Street North, East Ham, London, England, United Kingdom, E6 2JA
Is Bagistry Heritage affiliated with the luxury brands shown on the website?
No, unless we expressly state otherwise for a particular relationship.
Bagistry Heritage is an independent retailer of pre-owned luxury handbags and accessories.
Third-party trademarks and brand names belong to their respective owners and are used to identify the original manufacturer of the pre-owned goods offered for sale.
