Privacy Policy
At Bagistry Heritage, we respect your privacy and are committed to handling your personal information responsibly, transparently, and securely.
This Privacy Policy explains how Bagistry Heritage (“Bagistry Heritage”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, purchase a product, contact us, subscribe to communications, or otherwise interact with our services.
Bagistry Heritage operates an online retail business specialising in pre-owned luxury handbags and accessories. This Privacy Policy applies to personal information collected through our website and related customer-service activities.
By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy and in accordance with applicable UK data-protection laws.
Who We Are
For the purposes of applicable data-protection legislation, Bagistry Heritage is responsible for determining how personal information collected through our website and services is used.
Our business contact details are:
Bagistry Heritage
Operated by Bakhtawar Daud Ltd
Company Number: NI713665
Registered in Northern Ireland
Registered Office: Office 51, 92 Castle Street, Belfast, Northern Ireland, BT1 1HE, United Kingdom
Customer Support: +44 7882 759698
Business Email: support@bagistryheritage.com
Bakhtawar Daud Ltd operates an online retail e-commerce business specialising in handbags and related fashion accessories.
Personal Information We Collect
We may collect personal information that you provide directly to us when you place an order, create or use a customer account, contact customer support, submit a contact form, sign up for marketing communications, participate in a promotion, or otherwise interact with our website.
Depending on how you use our services, this information may include your name, billing address, delivery address, email address, telephone number, order information, products purchased, customer-service correspondence, account information, preferences, and other information that you choose to provide.
When you place an order, payment information may be collected and processed by the payment service provider used at checkout. Where payment processing is handled by a third-party payment provider, Bagistry Heritage does not generally receive or store your complete payment-card number.
We may also automatically collect certain technical information when you use our website. This may include your IP address, browser type, device information, operating system, referring website, pages viewed, approximate location derived from technical information, date and time of access, and information about how you interact with our website.
Cookies and similar technologies may also collect information about website functionality, preferences, traffic, analytics, and, where applicable and permitted, advertising activity.
How We Use Personal Information
We process personal information only where we have an appropriate reason and lawful basis to do so.
Information may be used to process and fulfil purchases, confirm orders, arrange delivery, provide tracking information, manage returns or refunds, communicate with customers about purchases, answer questions, provide customer support, maintain website functionality, prevent fraud, protect our business and customers, comply with legal obligations, maintain appropriate business records, and improve our services.
Where processing is necessary to fulfil an order or take steps requested by you before purchasing, we generally process the relevant information because it is necessary for the performance of a contract.
Certain information may be processed because we are required to comply with legal, accounting, tax, regulatory, fraud-prevention, or other applicable obligations.
We may also process information where necessary for our legitimate business interests, such as protecting our website, preventing misuse and fraud, improving customer service, analysing website performance, and maintaining the security of our business, provided that those interests are not overridden by your applicable rights and interests.
Where consent is required by law, such as for certain marketing communications or non-essential cookies, we will rely on your consent. You may withdraw consent where applicable.
Orders and Customer Service
When you purchase a product from Bagistry Heritage, we use the information associated with your order to accept and process the transaction, confirm payment status, prepare and dispatch the order, communicate delivery information, provide customer support, and administer any eligible return or refund.
We may also retain relevant communications concerning an order so that we can respond to enquiries, resolve disputes, verify previous interactions, prevent fraudulent transactions, and maintain appropriate transaction records.
Payments
Payments are processed using the payment options made available through our checkout.
Payment service providers may collect information necessary to authorise and process your transaction. Their processing of personal information may also be governed by their own privacy policies and contractual terms.
We do not use your payment information for purposes unrelated to processing or administering legitimate transactions.
Shipping and Delivery Providers
We may share the information necessary to deliver your order with postal services, courier companies, fulfilment providers, logistics partners, and other parties involved in delivering purchases.
This can include your name, delivery address, telephone number, email address, order reference, and other information reasonably required to complete or manage delivery.
We only intend to provide delivery partners with information relevant to performing their services.
Service Providers
We may work with carefully selected third-party providers that help us operate our website and business.
These may include e-commerce platform providers, website-hosting services, payment processors, fraud-prevention providers, analytics providers, customer-support systems, email-service providers, IT and security providers, professional advisers, delivery companies, and other service providers necessary to operate Bagistry Heritage.
Where such providers process personal information on our behalf, we expect them to handle the information in accordance with their contractual and legal obligations.
We may also disclose information where required by applicable law, court order, regulatory requirement, fraud investigation, or other lawful request.
Bagistry Heritage does not disclose personal information merely for unrelated purposes without an appropriate legal basis.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate essential website functions, maintain shopping-cart functionality, remember preferences, improve security, understand website performance, and, where applicable, support analytics or advertising.
Cookies that are strictly necessary for requested website functionality may operate without optional consent where permitted by law.
Where consent is legally required for non-essential cookies or similar technologies, we intend to request appropriate consent before those technologies are activated.
You may be able to manage your cookie preferences through the cookie controls made available on our website or through your browser settings.
The ICO currently explains that businesses should provide clear information about cookies and obtain active consent for cookies that are not covered by an applicable exemption, while strictly necessary cookies may fall within an exemption.
Marketing Communications
If you choose to subscribe to promotional communications, we may use your contact information to send information about Bagistry Heritage products, offers, new arrivals, or other relevant updates.
Where consent is required, marketing will be sent on the basis of that consent or another lawful basis available under applicable law.
You may unsubscribe from marketing emails at any time using the unsubscribe option included in the communication or by contacting us at support@bagistryheritage.com.
Unsubscribing from promotional communications will not prevent us from sending service-related communications that are necessary for an existing order, return, refund, security matter, or customer-service request.
International Transfers
Some companies that help operate our website or provide payment, hosting, analytics, communications, security, or other technical services may process information outside the United Kingdom.
Where personal information is subject to a restricted international transfer, we take steps intended to ensure that the transfer is handled using a legally recognised transfer mechanism where required, such as applicable UK adequacy regulations, appropriate safeguards, or another lawful transfer mechanism.
Current ICO guidance explains that restricted transfers must generally be covered by UK adequacy regulations, appropriate safeguards, or an applicable exception.
How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required to meet legal, accounting, tax, fraud-prevention, contractual, dispute-resolution, or regulatory obligations.
Different types of information may therefore be retained for different periods.
When deciding how long information should be retained, we may consider the nature of the information, the reason it was collected, the existence of an ongoing customer relationship, legal requirements, potential disputes, security considerations, and our legitimate business requirements.
When information is no longer reasonably required, we may delete, anonymise, or otherwise securely dispose of it in accordance with applicable requirements.
Data Security
We take reasonable organisational and technical measures intended to protect personal information against unauthorised access, misuse, accidental loss, disclosure, alteration, or destruction.
These measures may include secure website connections, access controls, trusted service providers, fraud-prevention systems, and other security practices appropriate to the operation of our business.
However, no online transmission, storage system, or website can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their devices, passwords, accounts, and personal information.
Your Data-Protection Rights
Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to request access to information held about you, request correction of inaccurate information, request deletion in certain circumstances, request restriction of processing, object to certain processing, request portability of certain information, and withdraw consent where processing is based on consent.
Not every right applies in every circumstance, and some rights depend on the lawful basis on which information is being processed.
You may also have the right to object to certain processing carried out on the basis of legitimate interests and to object to direct marketing.
To exercise an applicable privacy right, contact us at:
We may need to verify your identity before fulfilling a request so that personal information is not disclosed to an unauthorised person.
The ICO confirms that privacy information should explain applicable individual rights, including access, rectification, erasure, restriction, objection, and portability where relevant, and that the right to object should be brought clearly to individuals' attention.
Complaints
If you have a concern about how Bagistry Heritage handles your personal information, please contact us first at support@bagistryheritage.com so that we can review the matter.
You may also have the right to raise a data-protection complaint with the Information Commissioner's Office (ICO), the United Kingdom's data-protection supervisory authority.
The ICO confirms that individuals can complain when they believe an organisation has not handled personal information in accordance with data-protection law.
Third-Party Websites
Our website may contain links to websites operated by third parties.
Bagistry Heritage does not control the privacy practices, security measures, or content of independent third-party websites. If you visit another website through a link from our site, you should review that website's privacy information before providing personal information.
Contact Bagistry Heritage
For privacy-related questions, requests, or concerns, contact:
Store Name: Bagistry Heritage
Support: Monday – Friday, 9:00 AM – 6:00 PM (UK Time)
Business mail: support@bagistryheritage.com
Business Number: +44 7882 759698
Business Time:
Monday – Friday
9:00 AM – 6:00 PM (UK Time)
Business Address: Office 16721 182-184 High Street North, East Ham, London, England, United Kingdom, E6 2JA
