Thank you for shopping with Bagistry Heritage. We are committed to processing and delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1 business day after payment has been successfully received and confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Delivery Time
Estimated delivery time is 2–4 business days after your order has been dispatched.
Delivery times are estimates and may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.
Free Shipping
We are pleased to offer Free Standard Shipping on all orders.
There is no minimum purchase requirement to qualify for free shipping. Eligible orders will be processed within 1 business day and are typically delivered within 2–4 business days.
From time to time, we may introduce promotional shipping offers or expedited delivery options. Any applicable shipping methods and estimated delivery times will be displayed during checkout.
Order Tracking
Where tracking is available, you will receive a confirmation email containing your tracking details once your order has been shipped.
You can use this information to monitor the progress of your delivery.
Delivery Information
Please ensure that your shipping address is accurate and complete before placing your order.
Bagistry Heritage cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
Delayed Deliveries
While we aim to deliver all orders within the estimated time frame, occasional delays may occur due to circumstances beyond our control, including:
- Adverse weather conditions
- Courier service delays
- High seasonal demand
- Public holidays
- Other unexpected events
If your order experiences an unusual delay, please contact our customer support team, and we will be happy to assist you.
Lost or Damaged Parcels
If your order arrives damaged or you believe your parcel has been lost during transit, please contact us as soon as possible.
Where applicable, we may request photographs of the package or additional information to help us investigate the issue with the shipping carrier.
Contact information
If you have any questions about shipping or your order, please contact us.
Store Name: Bagistry Heritage
Email support available 24/7
Business mail: support@bagistryheritage.com
Business Number: +44 7380 071373
Business Time:
Monday – Friday
9:00 AM – 6:00 PM (UK Time)
Physical Address: Office 51, 92 Castle Street, Belfast, Northern Ireland, BT1 1HE