Return & Refund Policy

At Bagistry Heritage, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may return eligible items in accordance with the policy below.

1. Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Include all original tags, packaging, and accessories (if applicable).
Be free from damage, stains, or signs of wear.
Be accompanied by proof of purchase or your order number.

Items returned outside the 14-day period may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, or where required by law, the following items cannot be returned:

Gift cards
Personalised or customised products
Items damaged through misuse or improper care
Products returned in a used or altered condition

3. How to Request a Return

To request a return, please contact our customer support team with:

Your order number
Your full name
The reason for your return

Once your request is approved, we will provide return instructions.

Please do not send items back without contacting us first.

4. Return Shipping

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a tracked delivery service, as we cannot be responsible for items lost during return transit.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Where possible, please include photographs of the item and packaging so we can investigate the issue promptly.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may take additional time to process and display the refund.

7. Late or Missing Refunds

If you have not received your refund after 10 business days, please:

Check your bank account.
Contact your payment provider.
Contact your bank.

If you have completed these steps and still have not received your refund, please contact our customer support team.

8. Exchanges

We offer exchanges within 14 days of delivery for eligible items.

To qualify for an exchange, the item must:

Be unused and in its original condition.
Include all original tags, packaging, and accessories (where applicable).
Be free from damage, stains, or signs of wear.
Be accompanied by proof of purchase or your order number.

If the requested replacement item is available, we will process your exchange after receiving and inspecting your returned item.

If the replacement item is unavailable, you may choose an alternative item of equal value or request a refund in accordance with our Refund Policy.

Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or faulty.

Please contact our customer support team before returning any item so we can provide the appropriate return instructions.